Getting started with the SmarterMail email system

SmarterMail is a feature-rich system and there are many options beyond what is covered in this tutorial. Here we will focus on the basic steps required to set up an email account. Once you are comfortable with the basics, detailed information is available in SmarterMail's help documents. Look for the "Help" link in the upper right corner of any page in SmarterMail.

Once your domain is pointing to our servers you can reach SmarterMail directly at http://mail.[HostingAccountDomain.com], but the first time you log in, you should do so through the "SmarterMail Manager" link in Control Panel.

When you access SmarterMail's web administration interface through the Winhost Control Panel, you will be automatically logged in as the Domain Administrator, which is postmaster@HostingAccountDomain.com (the "postmaster" account is created automatically when your site is set up). This user is the primary Domain Administrator, and cannot be deleted. You may also create additional Domain Administrators. For more information on the Primary Domain Administrator, see this Knowledge Base article.


 
The first time you log in to SmarterMail, you will select your Time Zone. When you are logged in as Domain Administrator, you will see the following tabs: "Reports," "Settings," "Domain Settings" and "Help." The first thing you should do is configuring the default user settings. Every new email account that you set up will take its default configuration from the settings that you define here.

Mouse over the "Domain Settings" tab and click the "Default User Settings" link. That will take you to the "Mailbox" tab in the Default User Settings section. From here you select the time zone and mailbox size limit. For now, leave the size limit set to "10" and select your time zone.


 
There is also a "Bypass Greylisting" checkbox on this page which will disable greylisting for the account. We strongly recommend that you leave that box unchecked and do not bypass greylisting, as it is a very effective spam reduction tool. Read more about greylisting here.

 
Click "Save" to save the default user settings.

 
To create a new user
  • Mouse over "Domain Settings" and click the "Domain Settings" link.
  • From the Email Users page, click the "Add User" link.
  • Enter the username and password for the email account.
 
You may not want to change any of the other settings until you become more familiar with the system. For more details on the available settings, click the "Help" tab.