Email passwords are reset / changed through the SmarterMail web interface. Either through the Primary Admin email account, which defaults to postmaster, or by logging into SmarterMail as the applicable user. When logging in as a user the password reset will also require entering the old password, whereas the Primary Admin will not have to enter that information. In case the login was saved in a browser but forgotten.
If the postmaster password is unavailable, log in automatically at Winhost Control Panel > Sites > the applicable domain name > Email > "SmarterMail Manager" link.
A password recovery email address can also be set through the SmarterMail Account Settings.
Password change as Primary Admin
After logging in as the Primary Admin, click the More1 drop-down and then Domain Settings2.
From the list of email accounts, click on the email user itself.
Then when on the email account settings page, click the ellipsis1 to expand the options and then Change Password2.
Password change as email user
When logged in as an email user, click the More1 drop-down and then Settings2.
Then click Change Password1. Note this method does require the "Old Password" in order to update it.
Password Recovery Email (Forgot your password)
A "Forgot your password" function is also available through SmarterMail if a Recovery Email Address has been set. Found on the Accounts page, as in the above if the password were being updated.
Primary Admin
Email User
With a Recovery Email Address set, in case of a lost password the Forgot your password?1 link in SmarterMail can be clicked to enter the applicable email address and a verification code.2
After entering the requested information and clicking
OK an email is sent to the Recovery Email Address from
[email protected] (where domain.com is the site account domain) containing a link to reset the password
1.
Clicking the link will load the SmarterMail reset password screen.