If messages from a known or a legitimate email address are being marked as spam, you can rectify the problem by using the "Trusted Senders" feature in SmarterMail. This feature allows you to whitelist email addresses or domains so they will bypass the spam filtering rules you have set up.
NOTE: Any content filtering rules you have configured will NOT be bypassed by adding users to the Trusted Senders list.
To set up Trusted Senders:
- Log in to SmarterMail with the email account you want to apply the Trusted Senders setting to.
- Click the "Settings" link in the top navigation menu (the icon that looks like a gear).
- Click "Spam Filtering"
- On the right in the Trusted Senders window, click the Pencil icon next to either Trusted Domains or Trusted Email addresses.
- Enter the email addresses/domains you want to whitelist.
- Click the "Ok" button.
- Click the "Save" button.