Newest KB Articles

How to configure Trusted Senders (whitelisting) in SmarterMail

Thu, 16 May 2013 21:11:10 GMT

If legitimate email messages are being marked accidently as spam, and you know they are from a legitimate email address, there is a way to rectify this problem by using the Trusted Senders feature in SmarterMail. This feature allows you to "whitelist" email addresses or domains, thus bypassing the spam filtering rules you have setup. NOTE: Any content filtering rules you have configured will NOT be bypassed by adding users to the Trusted Senders list.

To set up Trusted Senders, follow these insructions:

Log into SmarterMail with the email account you want to apply the Trusted Senders setting to.
Click the Settings icon (2 cogs) on the menu to your left.
Expand the "My Settings" folder and click on "Trusted Senders".
Click on the New button.
Enter the email addresses/domains you want to whitelist, line by line.
Click on the "Save" button.

Getting Started with goMobi

Thu, 04 Apr 2013 18:39:10 GMT

mobile website

How to change the outgoing mail (SMTP) port

Thu, 28 Mar 2013 22:05:28 GMT

If you can't send email (but you can receive, in some cases), your ISP, firewall/antivirus software, or your router may be blocking the default outgoing mail (SMTP) port, which is 25. This is the standard port for sending mail, but it is often blocked because spammers commonly use this port.

The problem can often be resolved by changing your SMTP port number to 587. Here are instructions Instructions on how to change the outgoing mail port in Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Mac Mail, Entourage and Eudora:

Outlook 2003

On the menu bar, select "Tools" and go to "E-mail Accounts".
In the "E-mail Accounts" wizard window, select "View or change existing e-mail accounts" and click "Next".
Click the "Mail" tab and choose the account you need to modify.
Click "More Settings".
Click the "Advanced" tab.
Change "Outgoing server (SMTP)" port from 25 to 587.
Click "OK".
Click "Next".
Click "Finish".

Outlook 2007

On the menu bar, open "Tools" and go to "Accounts Settings".
In the "E-mail Accounts Settings" window select your domain's email account.
Click the "Change..." icon.
Click "More Settings".
Click the "Advanced" tab.
Change "Outgoing server (SMTP)" port from 25 to 587.
Click "OK".
Click "Next".
Click "Finish".

Outlook 2010

Click the "File" tab, then click the "Account Settings" button.
Highlight the account you want to change, then click "Change" to open the settings window.
Click the "More Settings" button, then choose the "Outgoing Server" tab.
Check that "My outgoing server (SMTP) requires authentication" is chosen. If it is not, click the box.
Check that "Use same settings as my incoming mail server" is chosen. If it is not, click the box.
Choose the "Advanced" tab.
Change "Outgoing server (SMTP)" port from 25 to 587.
Click "OK".
Click "Next".
Click "Finish".

Outlook Express

On the menu bar, click "Tools" and go to "Accounts".
Click the "Mail" tab.
Select your domain's email account from the list. Click the "Properties" button.
Make sure that the "Include this account when receiving mail or synchronizing" box is checked. If it is not, check it.
Click the "Servers" tab. Locate the "Settings" button below "Outgoing Mail Server". Click the "Settings" button.
Locate the "SMTP Port" field (it should say 25). Change it from 25 to 587.
Make sure the "My SMTP server requires authentication" box is checked. If it is not, check it.
Click "OK". Click "OK" again until you've closed all the windows.
Restart Outlook Express.

Thunderbird

On the menu bar, click "Tools" and go to "Account Settings".
Select "Outgoing Server (SMTP)" on the left pane of the "Account Settings" window.
Select the SMTP server for your domain. Click "Edit".
Change the number in the "Port" field from 25 to 587.
Click "OK".
Click "OK" again to close the "Account Settings" window.

Mac Mail

Open "Preferences" in the "Mail" menu.
Click the "Accounts" tab to locate your domain's email account. Open it.
Open the "Outgoing Mail Server" window.
Change the number in the "Port" field to 587.
Check the "Use Authentication" box.
Click "Continue".
Click "Continue" again. Close any remaining open windows.

Entourage

Click "Tools", then "Accounts" from the menu bar.
Highlight the e-mail account you wish to change, then click Edit.
In the "Sending Mail" Section, click on the "Click here for advanced sending options" button.

Change the default SMTP port and authentication settings:

Make sure the "Override default SMTP port" option is chosen.
If Outgoing mail (SMTP) is 25, change it to 587. (If the port number is already 587, or another number like 465, do not change it.)
Make sure that "SMTP server requires authentication" is checked.
The option for "Use same settings as my receiving mail server" must also be checked.
Click the small square in the top-left of the "Advanced Sending Options" window to close it.
Click "OK" to close the main "Edit Account" window.

Eudora

To change the outgoing mail port to 26:

Click the "Tools" menu, then click "Options".
Scroll down, then click "Ports".
In the SMTP Port (25): box, type 587.
Click "OK".
Restart Eudora.

To enable SMTP authentication:

Click the "Tools" menu, then click "Options".
Scroll down, then click "Sending Mail".
Check the box next to "Allow Authentication".
Click "OK".
Restart Eudora.

How to configure an email account on the Apple iPhone 5

Sun, 24 Mar 2013 16:43:51 GMT

POP3 Setup

Click on the round Home button.
Click on the Settings icon.
Click Mail, Contacts, Calendars.
Click Add Account...
Choose Other
Click Add Mail Account
Enter your name, email address, password and a description of the account.
Click Next.
Select "POP" as the account type.

Incoming mail server (POP3):

Host Name: mail.YourHostedDomainName.com
User Name: Enter the full email address of the POP3 account you are accessing.
Password: Enter the password for the POP3 account you are accessing.

Outgoing mail server (SMTP):

Host Name: mail.YourHostedDomainName.com
User Name: Enter the full email address of the POP3 account you are accessing.
Password: Enter the password for the POP3 account you are accessing.

Click Save.

NOTE: During peak hours, you may experience some delay in verifying your iPhone email settings. If, after a few minutes, an alert box pops up with the message "Cannot Connect Using SSL, Do you want to try setting up the account without SSL?", Click "Yes". There may be another delay of a few minutes, and then the same alert box will pop up. Click "Yes" again and your settings should be verified.

After saving, click on the POP3 account you just created.
Scroll down and click Advanced.
Make sure Authentication is set to "Password".
If you want to keep your email messages in your SmarterMail or desktop e-mail application, make sure Delete from server is set to "Never".

IMAP Setup

Click on the round Home button.
Click on the Settings icon.
Click Mail, Contacts, Calendars.
Click Add Account...
Choose Other
Click Add Mail Account
Enter your name, email address, password and a description of the account.
Click Next.
Select "IMAP" as the account type.

Incoming mail server (IMAP):

Host Name: mail.YourHostedDomainName.com
User Name: Enter the full email address of the IMAP account you are accessing.
Password: Enter the password for the IMAP account you are accessing.

Outgoing mail server (SMTP):

Host Name: mail.YourHostedDomainName.com
User Name: Enter the full email address of the IMAP account you are accessing.
Password: Enter the password for the IMAP account you are accessing.

Click Save.

NOTE: During peak hours, you may experience some delay in verifying your iPhone email settings. If, after a few minutes, an alert box pops up with the message "Cannot Connect Using SSL, Do you want to try setting up the account without SSL?", Click "Yes". There may be another delay of a few minutes, and then the same alert box will pop up. Click "Yes" again and your settings should be verified.

After saving, turn Mail on in the next screen and turn Notes off.
Click Save.

Click on the email account you just created.
On the next screen, click the IMAP account you just created.
Scroll down and click Advanced.
Under Incoming Settings, make sure Authentication is set to "Password".
If you want to control the deletion of email messages via your SmarterMail or desktop e-mail application, make sure Remove is set to "Never".