Newest KB Articles in Email

Email Client Settings

Wed, 06 Oct 2021 22:33:37 GMT

Location and overview of mail client settings can be found below. The server settings being the same regardless of what mail client or device is being set up. Note that port settings may need to be adjusted depending on local network or ISP restrictions.

Mail server

The mail server for a site can be found at Winhost Control Panel > Sites > the domain name > in the "Site Info" pane as in the image below.

Replacing "xx" with the mail server for the site, the connection settings are

incoming mail server: mxx.internetmailserver.net

outgoing mail server: mxx.internetmailserver.net

username: full email address (example: postmaster@domain.com)

password: email account password

And SMTP authentication will need to be enabled in the client to send mail.

General Port Information

The port used depends on encryption settings and possible local network restrictions. Note that depending on the mail client there may be separate options for "STARTTLS" and "SSL / TLS". Information can be found on the difference between "STARTTLS" and "TLS", but generally the "STARTTLS" setting should be tested first before "SSL / TLS". Both "STARTTLS" and "TLS" using the same TLS ports below. TLS also being the newer encryption protocol, so it is best to try it before SSL. Though SSL can be used in cases of older clients / devices that do not support TLS 1.2 or have port restrictions.

Available Ports

POP TLS: 110

POP SSL: 995

POP (unencrypted): 110

IMAP TLS: 143

IMAP SSL: 993

IMAP (unencrypted): 143

SMTP TLS: 25 or 587

SMTP SSL: 465

SMTP (unencrypted): 25 or 587

How to restore an email message using EmailBackup

Tue, 17 Dec 2019 00:00:23 GMT

Log into the control panel.

1. Click on Email Backup tab.

2. Click on Portal link.

3. Click on your email user you wish to restore the email message under.

4. Place a check next to the email message you wish to restore.

5. Click on the Restore Button.

6. Choose a folder you wish to place the email message into.

7. Click Start Restore

Add a Winhost email address to EmailBackup

Thu, 12 Dec 2019 01:16:42 GMT

1. To add a Winhost email address to your EmailBackup service, first log into the Winhost Control Panel, click Email Backup (LINK:/backup/email/) then Portal.

2. Click the + Add Backup button.

3. For a Winhost email address, select Sign in with Other.

4. You'll then have two options, the default Add Manual (section immediately below) allows you to add email accounts individually. To alternatively perform a bulk import, select Add CSV File (section further down).

Add Manual

5 . Click the Advanced Settings toggle switch in the upper right hand corner.

6. In the Advanced Settings pane

Protocol: IMAP

Security: Start TLS

Port: 110

Host: m##.internetmailserver.net (Replace ## with your mail server's number. Found in the Site Tools > Email)

7. Click Save.

8. Enter your full email address into the Email field and enter your email password into the Password field.

Optional: Click on + Add More to additional email addresses on the same mail server. If there are additional email addresses on another mail server, Start Backup first, then add a new backup afterwards.

9. Click on Start Backup.

1 . Add CSV File - (Optional) Use this option when you want to add more than one email user at a time.

2. Download the template and open it in a text editor like Notepad.

3. Add email addresses and passwords separated by comma as in the provided template.

4. Save the file then drag it onto the "Drag & Drop CSV File Here" box.

5. Then click the Advanced Settings toggle switch.

6. In the Advanced Settings pane

Protocol: IMAP

Security: Start TLS

Port: 110

Host: m##.internetmailserver.net (Replace ## with your mail server's number. Found in the Site Tools > Email)

7. Click Save.

8. Click on Start Backup.

Email Authentication through SPF, DKIM and DMARC

Fri, 14 Dec 2018 23:05:33 GMT

Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM) and Domain-based Message Authentication, Reporting and Conformance (DMARC) are email authentication methods to prevent email spoofing. One or more methods are also increasingly required by major mail hosts to prevent spoofing. And lacking the proper authentication requirements can result in mail rejections.

Sender Policy Framework

An SPF is defined by adding a TXT record to the domain's DNS. The SPF for sending mail through Winhost is:

v=spf1 include:internetmailserver.net -all

If hosting DNS through Winhost, the SPF record would be added through the DNS Manager: Winhost Control Panel > Domains > Manage (DNS) > Manage TXT Record > Add

Domain Name: Field is left blank

Data: v=spf1 include:internetmailserver.net -all

TTL: 3600

Like with other DNS record updates, it will take some time for propagation to complete. To monitor DNS propagation https://www.whatsmydns.net/ may be used.

To test the SPF record, see the Testing SPF and DKIM section below.

DKIM

DKIM is a combination of a SmarterMail setting and TXT record.

First log into the SmarterMail web interface as the domain administrator (default is postmaster). If the web interface address or password isn't known, log in automatically at: Winhost Control Panel > Sites > the applicable domain name > Email > SmarterMail Manager

Once logged into the webmail interface, click the More1 drop-down and then Domain Settings2.

Then select General1 and then the Enable2 button.

After clicking Enable, a pop-up with a TXT record will be displayed. Add the TXT record to the domain's DNS and click Save. SmarterMail will then automatically perform a DNS check to enable DKIM.

If hosting DNS through Winhost, in a separate window navigate to the DNS Manager: Winhost Control Panel > Domains > Manage (DNS) > Manage TXT Record > Add

Domain Name: The "TXT Record Name"

Data: The "TXT Record Value"

TTL: 3600

DMARC

Partly because it involves reporting, please note there are too many permutations to completely cover DMARC in this article. Though there are many resources available online with detailed information in cases where a specific setup is preferred or required. When both SPF and DKIM have already been added to a domain, a very basic DMARC record would be

Domain Name: _dmarc

Data: v=DMARC1; p=reject;

TTL: 3600

It is important to be aware that the "p" in the record is the policy and is set to reject messages that don't pass SPF and DKIM requirements. Making it imperative that the record be added after SPF and DKIM and not be used on a pointer domain where DKIM may not be set.

For reporting, three additional values can be added to the record

rua: DMARC Aggregate Feedback Reports

ruf: DMARC Failure Reports (where supported)

fo: Failure Reporting Options (1 = generate DMARC failure report for SPF or DKIM failures)

Example data

v=DMARC1; p=reject; rua=mailto:dmarc@domain.com; ruf=mailto:dmarc@domain.com; fo=1

Because the report addresses are public and discoverable, it would be advisable to create a new separate email address to receive the reports.

Testing SPF, DKIM and DMARC

A simple test of SPF, DKIM and DMARC can be performed by sending an email to a Gmail recipient and checking the email header. After the email is received, view it, click the three vertical dots for more options then Show Original.

If set up properly, there should now be three PASS notifications on the Original Message page.

How to configure your domain pointer email aliases in Spam Experts

Thu, 09 Mar 2017 02:11:59 GMT

You can configure your domain pointer email aliases to also pass through the Spam Experts filtering system. To do this, you will need to enable the email alias feature. Refer to the Knowledge Base article How to activate domain pointer email aliases.

Once your domain pointer email alias has been activated, follow these steps to configure Spam Experts to filter emails from the domain name and forward them back to your email server:

Log in to your Spam Experts dashboard as the Admin of your Spam Experts account.
Click "Domain aliases."
In the "Alias" box, enter the domain name of your domain pointer.
Click the "Add" button.

How to edit the server route in Spam Experts

Thu, 09 Mar 2017 00:59:17 GMT

There maybe situations where you have to update the mail server Spam Experts will forward email to after it has passed through its filtering system. To do this you will go to the Edit Route(s) tool in the Spam Experts dashboard.

How to update Edit Route(s)

Log in to the Spam Experts dashboard as the admin user for this account.
Click "Edit route(s)."
Click the "Add a route" button.
In the "Route" box enter your Email Server's domain name. Keep the default SMTP port set to 25 unless your email server is using a different SMTP port.
Use the Delete icon to delete your old SMTP server entry.
Click the "Save Changes" button.

Clear the callout cache

After modifying the domain routes, you'll want to use the "Clear callout cache" feature to clear out any old route records that may still be in the system.

How to purchase Spam Experts for a domain name that is not hosted at Winhost

Wed, 08 Mar 2017 00:46:09 GMT

You can still purchase Spam Experts service even if you have canceled your Winhost site. You can also purchase Spam Experts service for another email account hosted on a non-Winhost server.

How to purchase Spam Experts service using a different domain name:

Click Spam Experts tab and click the "Order New Spam Experts" button.

For "Please specify Domain Name", choose [use domain hosted elsewhere] and enter the new domain name in the blank text box. The domain name should not include "www" (e.g.: DOMAIN.COM)

Chose the Billing Period and click the "Continue" button.

The system will query the DNS server and identify the mail server your domain name is using. If no MX records are found, you will have to add an entry to the field. You can enter your domain name, however you will have to make sure you update it in the Spam Experts dashboard once you have a created the mail Server/Host name.

The final step is to update the MX record of the domain name. The entries are:

mx.spamexperts.com (priority 10)
fallbackmx.spamexperts.eu (priority 20)
lastmx.spamexperts.net (priority 30)

Note: You'll have to remember the old MX records so that you can ensure that Spam Experts forwards all legitimate email to the appropriate email server.

Using Gmail with your Winhost account

Wed, 06 Jul 2016 18:20:07 GMT

Blog: Set Up Gmail for Your Winhost-Hosted Domain in 10 Minutes Flat

Forum: Setting up Google mail for your domain (Google apps)

Getting started with SpamExperts

Thu, 18 Feb 2016 23:17:12 GMT

The SpamExperts service works by receiving all the email addressed to your domain, filtering it, then sending it on to the mail servers here at Winhost. The service is distributed, with servers all over the world, so it's fast and reliable.

To get started with SpamExperts log in to Control Panel and click the "Spam Experts" tab, then click the "Order New Spam Experts" button.

Order process

Choose the domain name that will use the SpamExperts service. The Domain Name drop down menu will list the domain names for your account, or you can choose to enter a domain name hosted elsewhere.
The "Destination mail servers" page will query your existing DNS and display the destination mail server (where your email is sent after SpamExperts filtering). You can use the detected destination server or enter a different destination mail server.
Click the "Submit My Order" button to complete the order.

After ordering

Confirm the route. During the order process we took the MX record settings from your existing DNS, so this is probably already done for you.
Update your DNS records. If your domain and email are hosted with us you can do this in Control Panel. If your DNS is hosted outside of Winhost, update your MX records to:

mx.spamexperts.com (priority 10)

fallbackmx.spamexperts.eu (priority 20)

lastmx.spamexperts.net (priority 30)

Note that DNS can take a bit of time to propagate, so allow an hour or two for the SpamExperts filtering to begin.

What will happen when your email starts being filtered

The first time the system traps spam you will receive an email notification from antispamcloud.com/SpamLogin.com that explains how to log in to the SpamExperts control panel.

You will then receive a daily report of all the spam trapped by the system. If no spam is detected, no daily report is sent. If you wish, you can disable the daily reports in the SpamExperts control panel. If you need to check on a message before you receive a daily report, you can do so in the SpamExperts control panel.

Accessing the SpamExperts dashboard

You can access your SpamExperts dashboard as the administrative user through the Winhost Control Panel. Log in to the Winhost Control Panel and click the "Spam Experts" tab. Click "Manage" then the "Spam Exports Portal" button.

You can view the trapped spam in the SpamExperts dashboard on the "Spam Quarantine" page.

Individual user reports are disabled by default. Log into the SpamExperts dashboard as the administrative user to enable "Periodic User Reports."

SpamExperts dashboard documentation can be found here:

SpamExpert Domain Level documentation

SpamExpert User Level documentation

SpamExperts FAQ

Thu, 18 Feb 2016 22:55:16 GMT

The following FAQ is in reference to the SpamExperts service.

How accurate is SpamExperts in detecting spam?
They say they can prevent 99% of the spam addressed to your domain from reaching your inbox. Our testing proved it to be very effective without any changes to the default settings. Of course no spam detection is 100% accurate, but when spam does sneak through you can train SpamExperts by flagging messages as spam.

Will my email be delayed?
The delay is negligible. In our testing most messages were received within seconds of sending. SpamExperts has multiple servers spread across the world, so geography doesn't really enter in to the picture. The service is fast.

Is there a control panel I can access?
Yes. The domain administrator can set up control panel access for users, or users can set it up themselves. Instructions for control panel access are included in the email individual users receive from SpamExperts when the first spam message is trapped.

Will I need to adjust the settings?
No you don't. Our testing was all done with the default SpamExperts settings and we found it to be tremendously effective. If you want to tinker and fine tune the thresholds, you have that ability. But if you never want to see a spam setting, you never have to.

How long are spam messages quarantined?
For 28 days. You can retrieve messages at any time during that period through the SpamExperts control panel.

How do I remove a message from quarantine?
See this SpamExperts knowledge base article for details on using the control panel to view quarantined messages.

What are the recipient blacklist and whitelist?

Whitelisting a recipient means that no email sent to that email address will be filtered by SpamExperts. Alternately, email sent to addresses listed on the recipient blacklist will be automatically rejected. Note that domain administrators have the ability to blacklist or whitelist recipients on the entire domain. Individual users can control recipient whitelisting for their email address only.

Which addresses are not filtered?
abuse@ and postmaster@ are not subject to any filtering by default. We suggest keeping that setting as-is, but if you need to override it, you can.

Is there a log of all the email messages?
Yes, there is an extensive log that shows all of the actions that SpamExperts takes. Note that there may be a short delay in the log updating, so if you're looking for the logs for a message that was sent minutes ago, you may have to give the log a little time to update before the information is available.

Do I have to pay for each individual email address that I want to protect?
No, when you activate SpamExperts for your domain every email address on your domain can use the service. That makes it a tremendous value if you have a lot of email addresses or users on your domain.

For further information, check out the SpamExperts knowledge base for domain admins and individual users.